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Need help? Here's how to reach Oddy Support team through chat or email.

HOW DO I CONTACT Oddy SUPPORT?

We always aim to make your Oddy experience as seamless as possible (pun intended), but we know you might need a hand now and then.

The quickest and easiest way to contact us is via our chat widget, located in the bottom right-hand corner of this page.

CHAT WIDGET- HOW IT WORK

Click the Home icon on the chat widget
Click 'Ask a question' or 'Send us a message'
Chat with our AI Agent to who will likely be able to solve your query
If needed, you’ll be connected with a human agent

Please start only one conversation at a time. Our team will be with you as soon as possible. Contacting us through multiple channels for the same issue can cause delays for you and others.

The chat widget is available 24/7, and all chats are handed over to real people if required.

EMAIL SUPPORT

If you prefer to email us, you can contact the team at admin@oddyshop.com

To help you respond quickly, please include:

Your order number the number you made the order with and the name you made the order with (e.g. #Eg123456)
The email address used to place the order
A clear description of the issue
Any relevant images (if needed)

We aim to respond within 24 to 48 hours. During busy periods, it may take a little longer.