shipping policies

have you received your package ?

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.

Thank you for shopping with us. We’re committed to delivering your order safely and as quickly as possible.

Processing Time

All orders are processed within 1–5 business days (excluding weekends and public holidays).

Delivery Time

• Cairo & Giza: within 1 to 3 days

• All other governments: within 3 to 5 business days

During high-volume periods, processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Time

Shipping costs are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

Incorrect Address

Please make sure that all shipping details are entered correctly at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If you notice a mistake in your address, contact us immediately before your order is shipped so we can try to update it.

Once the order has been dispatched, we are unable to make any changes. If the package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping fees required to resend the order.

Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us at [admin@oddyshopcom] and we will assist you in resolving the issue as quickly as possible.